Shipping and Returns

Shipping Policy

Shipping Rates                                                                                                                 The Shipping Rates shown at time of checkout are dimensional rates only. Sometimes these rates may be off due to size and shipping location and so final adjustments may be needed. In the case any shipment adjustments may be needed, we will contact you for the difference in shipping charges. International orders (Outside the USA) are not automatically processed as we may require additional information from you.

International Orders                                                                                                         International orders (Outside the USA) are not automatically processed.  We may require additional information from you and shipping prices will likely be more expensive.  Please contact us directly to arrange international shipping.

Manufacturer’s Warranty
Velocity Carbon DOES NOT offer any type of product warranty, nor are we responsible for product failures or failures due to installation.

Cancellation of an order
In the case that an order has not shipped or been processed; the complete/ partial order can be canceled for a full refund (shipping & tax included). This will also apply to special orders as long as the product hasn’t been processed or shipped inbound; please contact us to verify. Please notify us as soon as possible if this is the case.

Special Orders
Special orders cannot be cancelled or refunded for any reason.  We will notify you when an order is a special order prior to processing your order.

Shipping & Delivery
Some packages shipped may or may not require signatures for package release. In the case a package requires a signature and can not be signed for, the carrier will have package pick up locations if you are unable to sign for the package. In the case the item is returned due to negation or unavailability, you will be responsible for the return shipping costs and pay a 10% restocking fee. These fees will be charged to your account on file.

 

Returns and Refunds Policy

How To Return An Item
Your item must be in its original unused condition to be returned. Your must return the item within 30 days of your purchase.

Please email velocitycarbon@gmail.com to authorize your return and to request a refund.  We are not responsible for return shipping fees.

Return Exceptions
Merchandise that has been used or modified in any way will not be accepted for return.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

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